Working at Brunswick House
Brookside Avenue, Newcastle Upon Tyne, NE13 7DP
Operated by Prestwick Care Limited
41 bedsNursing homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.6/10
Key Finding
"Staff receive comprehensive training and feel well-supported by approachable management, but agency workers do not connect as well with residents and some lack daily stimulation."
Safety & Risk
8/10
✓
Systems were in place to safeguard people and keep them safe. Risk assessments were regularly reviewed, so staff understood where people required support to reduce the risk of avoidable harm. Medicines were managed safely.
Staff Culture
8/10
✓
A motivated staff team was in place. This was led by a pro-active management team... Staff said they were well-supported. They were very positive about the registered manager.
Staffing Levels
6/10
✓
There were sufficient staff to support people in a timely manner. Staff were deployed to ensure people's safety.
Training & Dev
9/10
✓
Staff followed a comprehensive training programme to develop their knowledge and skills. The organisation developed a trainee nurse associate programme... linked with national healthcare organisations and a local university to develop a nursing associate programme and mentorship scheme.
Management
8/10
✓
Staff said they were well-supported. They were very positive about the registered manager and said they were approachable. People, relatives and staff were confident about approaching the registered manager if they needed to.
Programmes
7/10
✓
Per 2020 comprehensive inspection: The new activities co-ordinator had spent significant time getting to know individual people's interests... A wide variety of stimulating activities were organised... animal therapy, arts and crafts, entertainers, pen pal scheme with local school.
Points to consider
Staffing is adequate but agency workers are used sometimes and don't connect with residents as well as the regular team.
"With most of the staff the care afforded for [Name] is excellent. I think agency staff do not have the same connection with the residents."
Some residents were not engaged or stimulated during staff observations, so days can lack variety beyond basic care.
We discussed with the registered manager our observations that people on the middle floor, on the first day of inspection, were not engaged or stimulated as they sat with staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews