Last updated: 10 February 2026
"Medicines managed safely, but minimal activities, staffing shortages causing long waits, and fluctuating staff morale hold it back."
We reviewed the management of medicines at the home and found that medicines were being administered to people as prescribed. However, we found that improvements could be made with records related to topical medicine applications.
Staff reported the morale of the staff team had fluctuated over the past months. This was due to staffing changes. One staff member said, 'Sometimes it is stressful and some of the staff are still anxious coming in to work. If we are short you cannot work properly.'
Staff and records suggested at times staffing levels did not meet the level of support needs and dependency tools did not always look at this. For example, call bell response at times showed people had to wait to be seen.
The provider still needed to develop their knowledge around best practice and offer staff specific training in this. One professional said, 'Although the staff team do aim to be person centred it appears that they struggle to provide the consistency in approach. This may be due to a lack of training/experience of learning disabilities...'
Quality assurance systems were in place and identified areas of improvement, however we found a number of examples where these were either not identified within the action plan or lacked detail as to if these had been completed.
One person said, 'The activities here are minimal now, on an average day I sit in here and I hardly see a living soul.'
No real activities programme, so the role is mostly routine personal care with little variety for staff or residents.
One person said, 'The activities here are minimal now, on an average day I sit in here and I hardly see a living soul.'
Staffing levels sometimes fall short, causing long waits for call bells and reliance on agency workers at weekends.
Staff and records suggested at times staffing levels did not meet the level of support needs... call bell response at times showed people had to wait to be seen... most people felt there was a lack of consistency in the delivery of care when agency staff were on shift.
Staff morale is up and down due to staffing shortages and changes making work stressful.
Staff reported the morale of the staff team had fluctuated over the past months. This was due to staffing changes. One staff member said, 'Sometimes it is stressful... If we are short you cannot work properly.'
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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