Working at Brunswick Court Care Home

We reviewed the management of medicines at the home and found that medicines were being administered to people as prescribed. However, we found that improvements could be made with records related to topical medicine applications.

Staff reported the morale of the staff team had fluctuated over the past months. This was due to staffing changes. One staff member said, 'Sometimes it is stressful and some of the staff are still anxious coming in to work. If we are short you cannot work properly.'

Staff and records suggested at times staffing levels did not meet the level of support needs and dependency tools did not always look at this. For example, call bell response at times showed people had to wait to be seen.

The provider still needed to develop their knowledge around best practice and offer staff specific training in this. One professional said, 'Although the staff team do aim to be person centred it appears that they struggle to provide the consistency in approach. This may be due to a lack of training/experience of learning disabilities...'

Quality assurance systems were in place and identified areas of improvement, however we found a number of examples where these were either not identified within the action plan or lacked detail as to if these had been completed.