Working at Brownrigg

Staff had received training in safeguarding... Risks relating to people's care and support were assessed and mitigated... Each month accidents and incidents were collated and analysed

People told us they felt the service was well-led and there was a positive culture... Feedback reviewed was positive... 'Brownrigg is a very nice place to work'

Rotas confirmed that there was always a stable number of staff on shift and matched the number of staff available... Staff told us they never used agency staff, which meant that all of the staff team knew people well

Staff had recently completed training on 'active support'... New staff received a comprehensive induction... Staff received regular supervision

The registered manager had worked at the service for a number of years and knew people and the staff team well. There was clear management structure, and staff told us they felt well supported