Working at Brownhills Nursing Home

Staff understood what they needed to do to keep people safe. Risks to people's health and well-being had been assessed and monitored to ensure they were kept safe.

Staff told us they felt valued and their views were respected. One staff member told us, 'The team meetings are productive, it gives us an opportunity to voice our opinions and make suggestions.'

There were sufficient numbers of staff to meet people's needs. The provider ensured people had a consistent staff team.

Staff were positive about the training they received, and they were confident they had the right skills to meet people's needs. A staff member told us, 'The training has continued to improve, and my competency is checked.'

Staff spoke positively about working for the provider. They felt well supported and they could talk to the management team at any time, feeling confident any concerns would be acted on promptly.

We saw the staff provided a varied programme of activities each day led by the activities co-ordinator. One relative told us, 'The recreation staff have made a real difference to [Name of relative], they got them singing, [Name of relative] really enjoys it'.