Last updated: 10 February 2026
"Supportive approachable managers and an open inclusive culture, but tight staffing with uncertain retention and unclear guidance on as-needed medicines."
The service had effective safeguarding policies... Risks to people had been assessed and were regularly reviewed... strong infection prevention per 2022. Per 2019 and 2022 inspections.
The provider promoted an open and inclusive culture which sought the views of people using the service, their relatives, professional representatives and staff. Per 2019 comprehensive inspection.
There were enough staff on duty to support people safely. One member of staff said 'There's always four staff working across the day during the week, which is usually enough.' Per 2019 comprehensive inspection.
Staff spoke positively about the training they had received and felt it was always relevant... 'The training I've had since working here has been excellent.' Regular supervisions. Per 2019 comprehensive inspection.
Staff told us 'The managers are very supportive, approachable and likeable…I like working for them.' Per 2019 comprehensive inspection.
People were supported to participate in meaningful activities... visiting local cafes, parks... adult education college where people attended pottery, knitting and cookery classes... dancing and Karaoke. Per 2019 comprehensive inspection.
Staff numbers are enough most days but nothing extra, no info on staff staying long-term or agency use.
There's always four staff working across the day during the week, which is usually enough to give people the support they need from us. Per 2019 comprehensive inspection.
Just basic outings, classes and group fun like karaoke, no activities coordinator or special creative programmes.
People were supported to participate in meaningful activities at the service and in the wider community... pottery, knitting and cookery classes... dancing and Karaoke. Per 2019 comprehensive inspection.
Not enough clear written guidance for staff on when and how to give as-needed medications.
staff did not have easy access to sufficiently detailed guidance about when and how to use 'as required' PRN medicines safely. Per 2019 comprehensive inspection.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp