Working at Brown Edge House Residential Home
Nutgrove Road, St Helens, WA9 5JR
Operated by Brown Edge House Limited
20 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Good staff retention and approachable management foster a positive culture, but medicines management gaps need attention."
Safety & Risk
5/10
!
Per 2018 comprehensive inspection: Medicines management improvements not yet firmly embedded, PRN protocols initially missing from records; environmental risks not always proactively managed (recommendations issued).
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff described the home as welcoming, enjoyed coming to work, good teamwork with everyone 'mucking in'; team morale had improved with new manager.
Staffing Levels
8/10
✓
Per 2018 comprehensive inspection: Staff retention was good, no agency staff used, low sickness, staff reported sufficient time and manageable workloads, manager provided hands-on support, recruiting extra staff.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: New training matrix in place, variety of training including first aid, safeguarding, moving and handling, dementia awareness; structured induction and regular supervision provided.
Management
7/10
✓
Per 2018 comprehensive inspection: Relatives and staff described the new registered manager as 'efficient', 'organised' and 'approachable'; staff had confidence in them and noted improvements.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Activities coordinator employed three days a week offering bingo, ring toss, singing, dancing, physio exercises; community links with schools and choir.
Points to consider
Medication handling had some gaps like missing guides for as-needed meds that got fixed after the inspection pointed them out.
PRN protocols were not formally documented within the person's care record. We discussed this ... who took immediate action.
Activities are regular with a coordinator but just basic stuff like bingo and singing, no specialist therapy programmes.
Organised activities included prize bingo, ring toss, singing and dancing and physiotherapy exercises.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews