Working at Broughton Lodge
London Road, Macclesfield, SK11 0JG
Operated by Cygnet Care Services Limited
20 bedsResidential homesSupported living
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Good training and positive staff culture, but poor governance monitoring and heavy agency staff use hold it back."
Safety & Risk
4/10
!
A system was in place to learn lessons when things went wrong... However, information about incidents was not always gathered in a manner that ensured as much learning took place as possible.
Staff Culture
6/10
✓
Care staff were very positive about their roles... Most staff were positive about the management team and the registered manager.
Staffing Levels
5/10
!
There were enough staff deployed to meet people's needs safely... There remained a significant number of staff vacancies. The staff team was complemented using agency staff.
Training & Dev
6/10
✓
The provider had a programme of key training which was completed by all staff, with additional bespoke training for each staff role.
Management
4/10
!
Breach of Regulation 17 (Good governance): The provider had not effectively monitored the quality of the service, including the quality of the experience of people living at the home.
Programmes
5/10
!
The service had activity co-ordinators; but activities often did not focus on people developing relationships with others.
Points to consider
Leaders do not check service quality well enough, especially residents experience of the home.
Breach of Regulation 17 (Good governance): The provider had not effectively monitored the quality of the service, including the quality of the experience of people living at the home.
Staffing is adequate but relies on agency workers to cover significant vacancies.
There remained a significant number of staff vacancies. The staff team was complemented using agency staff.
Reviews of accidents and incidents miss learning chances by not gathering full details from staff.
Information about incidents was not always gathered in a manner that ensured as much learning took place as possible. First-hand accounts of experienced staff members were not always gathered and recorded.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews