Working at Broughton House - Veteran Care Village

Staff told us they enjoyed working at the home and felt supported. Comments included, 'The new manager goes the extra mile for the staff. I definitely feel supported and listened to. She's always approachable' and 'The working environment is lovely. It's our second home. There's a lot of long service staff here.'

Enough staff had been deployed to meet people's needs. The home used a system to determine how many staff were required per day to support people safely. Rotas confirmed the recommended amount of staff had worked on each shift. People and staff we spoke with told us staffing levels were good. One staff stated, 'There's enough staff at the moment, it works really well. The manager always makes sure there is enough staff.'

Activity staff had also been proactive in sending regular communication to families, including pictures of what people had been doing. ... the home were in the process of setting up a 'video pals' project with serving military volunteers... Links had also been made with a therapy dog service and Salford College, to set up an internship programme at the home.