Working at Broomhouse Nursing Home

Systems and procedures were robust and the service acted appropriately when a safeguarding incident was identified during the inspection.

There was a very positive culture of learning and support across the home.

Staff rotas confirmed there were enough staff to meet people's personal needs.

Staff received training which supported them to have the knowledge and skills to do their job well and effectively meet people's needs.

People, relatives and staff told us the service was very well-led. Relatives confirmed they knew the registered manager well. A relative said, 'The manager is approachable and understands my [family members] needs.'

The lifestyle facilitator told us about some of the activities people could join in. For example, themed coffee mornings, arts and crafts, meals outside the home and holidays.