Last updated: 10 February 2026
"Well-managed with a supportive team culture, but basic activities and standard training hold it back."
The provider had a proactive and positive culture of safety, based on openness and honesty. People received their medicines as prescribed by trained and competency assessed staff.
Staff felt supported to give feedback and felt action would be taken following it. A staff member commented, “It is a good team, we all get on well.”
Staff were deployed effectively to ensure people received safe care. Systems were in place to ensure pre-employment checks were carried out and staff were recruited safely.
People were supported by staff who had received sufficient training, and they were knowledgeable about their needs. Records showed that staff continued to receive training to perform their roles effectively.
The service was well managed by a registered manager who had a clear understanding of the service and its needs. They were open, responsive, and demonstrated a commitment to continually improving the quality of the service.
Activities were described as varied and appropriate. One relative said, “My [relative] has set days, goes to town, youth club, bingo, Biscuit Billy’s once a month.”
Just basic outings to town, bingo, and youth club, no activities coordinator or special programmes to make the job more interesting.
Activities were described as varied and appropriate. One relative said, “My [relative] has set days, goes to town, youth club, bingo, Biscuit Billy’s once a month.”
Only standard training to do the job, no specialist courses or funded qualifications for career growth.
People were supported by staff who had received sufficient training, and they were knowledgeable about their needs.
Staffing covers the shifts fine, but no details on high retention or no agency to keep workloads easy.
Staff were deployed effectively to ensure people received safe care.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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