Last updated: 10 February 2026
"Visible leadership and a warm supportive culture with good staff retention, although busy mornings and standard training hold it back."
The service had coped well with a recent outbreak of COVID-19. Contingency plans had been effective... robust cleaning schedules... staff had regular infection control and COVID-19 training including... PPE. From 2022 inspection.
Staff felt supported and shared the manager's vision... warm and friendly home. It is a lovely atmosphere. Per 2018 comprehensive inspection.
We saw, and the duty rotas showed that there were sufficient staff on duty... Relatives said the staff turnover was low and the staffing records confirmed this. Per 2018 comprehensive inspection.
Staff told us they were happy with their training and the records showed that they had received a wide range of training that was appropriate for their role, and it had been regularly updated. Per 2018 comprehensive inspection.
People and staff told us the registered manager was highly visible and always available... Staff said the registered manager was a good leader and they felt supported and valued. Per 2018 comprehensive inspection.
The service employed an activities co-ordinator for 30 hours a week who organised planned group activities... regular church services, gardening clubs, Zumba... community trips. Per 2018 comprehensive inspection.
Staffing levels are sufficient with low turnover, but mornings are busy and staff say they could use more help.
A staff member told us, "Although staffing levels are good you can always do with more staff. Mornings are pretty busy but we are all working harder to make sure there is no impact on people." Per 2018 comprehensive inspection.
Only standard training programme with regular updates and induction, no specialist courses or funded qualifications.
they received a good induction and regular updates in their training... wide range of training that was appropriate for their role, and it had been regularly updated to refresh their knowledge. Per 2018 comprehensive inspection.
Regular activities with a coordinator and variety like crafts, outings and music, but no specialist therapeutic programmes.
activities co-ordinator... organised planned group activities such as making Easter bonnets and craft work... Zumba and circle dancing, dog shows... trips... coffee morning... hand massage, a sing-a-long. Per 2018 comprehensive inspection.
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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