Last updated: 10 February 2026
"Supportive manager and open culture help staff feel valued, although basic activities and adequate staffing hold it back."
The provider had systems in place to safeguard people... Risks to people were assessed... Medicines administration records were all signed appropriately and there were no gaps.
Staff told us that they felt that there was an open and transparent culture within the service.
There were enough staff to meet people's needs and to provide personalised care and support.
Staff had received appropriate training and support for their role... regular one to one meetings with their line manager.
Staff told us that the registered manager was very supportive... 'The manager is very approachable, I can talk to them.'
There was a variety of activities for people to join in with during the week... One person enjoyed playing pool and staff played with them regularly.
Only basic activities like playing pool, no activities coordinator or special programmes, so the role is mostly routine personal care.
There was a variety of activities for people to join in with during the week... One person enjoyed playing pool and staff played with them regularly as there was a pool table in the service itself.
Staffing is enough to meet needs but nothing special, no details on stable long-serving team or minimal agency use.
There were enough staff to meet people's needs... The registered manager confirmed they assessed the staffing levels according to people's needs.
Only standard training and supervision, no specialist courses or funded qualifications.
Staff told us and records we saw confirmed they received appropriate training and support... Training needs were monitored through individual support and one to one meetings.
AI Generated
Last inspected: November 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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