Last updated: 10 February 2026
"Staff feel valued and supported with sufficient staffing and a good team, but no meaningful activities and training gaps like dementia care hold it back."
We found not all the staff wore PPE effectively and safely when working in the home, including not wearing a face mask and touching their masks.
Staff felt valued and supported and worked well as a team. Staff felt that they would be supported to question practice and raise concerns.
There were sufficient numbers of staff available to meet people's needs. ...the use of agency staff had reduced.
Per 2019 comprehensive inspection: Staff had not always received appropriate training to carry out their role. For example, the service provided support for people living with dementia, but staff had not received training in this area.
Staff felt valued and supported and worked well as a team. The registered manager had organised the staff team to ensure people received support from staff who knew them.
Per 2019 comprehensive inspection: The provider employed an activity co-ordinator, but they were currently covering a support worker role due to staffing issues. No meaningful activities took place during our inspection.
No real activities going on because the activities coordinator was covering care shifts instead, so the job is mostly routine personal care.
Per 2019 comprehensive inspection: The provider employed an activity co-ordinator, but they were currently covering a support worker role due to staffing issues. No meaningful activities took place during our inspection.
Only basic mandatory training with gaps in specialist training like dementia care which is key here.
Per 2019 comprehensive inspection: Staff had not always received appropriate training to carry out their role. For example, the service provided support for people living with dementia, but staff had not received training in this area.
Some infection control issues like staff not wearing protective gear properly all the time.
We found not all the staff wore PPE effectively and safely when working in the home, including not wearing a face mask and touching their masks.
AI Generated
Last inspected: April 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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