Last updated: 9 February 2026
"Strong leadership and a supportive family-like culture, but irregular staff supervisions and medicines management need strengthening."
Some areas of medicines management needed to be strengthened. For example, there were some 'as needed' (PRN) medicines that although had a PRN protocol in place needed further information... This had not impacted on the care people received.
Staff felt well supported and said the registered manager was open and approachable. Most staff were positive about the support they received. One staff member commented, 'We are like a big family.'
There were sufficient numbers of staff who were safely recruited to meet people's needs. Our observations confirmed there were sufficient staff to meet people's needs in a timely manner.
Staff received an induction when they first commenced work at the service and ongoing training... Staff supervision meetings had not been held regularly but these were in the process of being brought up to date.
People, relatives and staff were very positive about the leadership of the service and praised the management team highly. Staff felt well supported and said the registered manager was open and approachable.
An activities programme was in place... There was an activities coordinator who facilitated meetings for people using the service. We saw people taking part in a programme of activities.
Staff get basic induction and ongoing training, but one-on-one supervisions are not up to date yet.
Staff supervision meetings had not been held regularly but these were in the process of being brought up to date so that staff had a platform to discuss their professional and personal objectives and training needs.
Staffing is enough for timely care without rushing, but no details on staff retention or agency use.
Most staff said there were sufficient numbers of staff to make sure people's needs were met and to ensure their care was not rushed.
There is an activities coordinator and a programme, but no specialist or creative activities mentioned.
An activities programme was in place, and care plans were personalised to each individual detailing their likes, dislikes and personal preferences.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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