Working at Broom Lodge
Cleveland View, Ferryhill, DL17 0SW
Operated by Action for Care Limited
6 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Hands-on managers foster a happy supportive team with safe care, although activities lack a dedicated coordinator and training misses career paths."
Safety & Risk
8/10
✓
Risks to people were assessed and reduced... Medicines were managed safely... Staff knew people well and understood how to protect them from abuse... Accident and incidents were managed safely.
Staff Culture
8/10
✓
Staff told us how supported and happy they were. One staff member told us, 'It's a very happy place to work, I honestly think we are an amazing team, I love everything about my job.'
Staffing Levels
7/10
✓
There were enough staff to meet people's needs. Staff were able to offer 1 to 1 support... Relatives told us, 'Whenever I am there, there is always loads of staff.'
Training & Dev
7/10
✓
Staff received relevant and good quality training in evidence-based practice including... positive behaviour support... Staff received supervisions and appraisals. Competencies were undertaken.
Management
8/10
✓
Feedback from relatives included, 'The managers are on the floor too, they don't just sit in the office... They are happy to get their hands dirty and are on the ball.' Staff told us how supported and happy they were.
Programmes
6/10
✓
People had enjoyed various outings... pictures of them at disco's, the Polar Express train, the sea lions and the pantomime... Staff were planning an activity called 'around the world in 8 weeks'.
Points to consider
Role mixes personal care with group outings and events, but lacks a dedicated activities coordinator or specialist therapeutic programmes for more variety.
Staff planned events and days out and people could choose if they wanted to join in. We saw pictures of them at disco's, the Polar Express train, the sea lions and the pantomime.
Training includes specialist topics like behaviour support and supervisions, but no funded qualifications or clear career development paths mentioned.
Staff received relevant and good quality training... positive behaviour support... Staff received supervisions and appraisals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews