Working at Broom Lane Care Home

Training records are missing because of a switch in online systems, so it's unclear if colleagues are fully trained for their roles.

Records did not always evidence staff had received training. The provider explained they had changed online training companies, and the staff training had not migrated from one system to the other effectively.

Medication errors like missing signatures and poor infection control with unclean rooms make safety a worry on shifts.

We found 2 breaches of regulation in relation to infection prevention and control and medicine management. Some medication administration records were handwritten and had not been double signed... Processes in place to monitor infection prevention and control, were not always robust enough.

Staffing feels stretched with fewer staff at weekends and some agency workers who don't know residents well.

One relative commented that staffing levels were reduced at the weekend, saying, “There are only 3 staff on at the weekend... sometimes tasks take longer depending on who you are working with i.e. agency staff as they aren't familiar with the residents.”