Working at Broom Cottage

Electronic medication records had recently been introduced. The effectiveness of this was impacted by poor internet access... room storage temperature was being taken, whilst staff were required to complete minimum and maximum temperatures this was not consistently being completed.

Staff recruitment procedures showed some shortfalls. For example, we identified a staff member did not have a recent photograph on their file and staff had not recorded the reason of leaving previous jobs and this had not been identified by the provider.

Staff had received training in medicines management, administration and had access to the provider’s policy and their competency had been assessed. However, some staff lacked confidence and awareness. STOMP... staff were not aware of this.

Staff raised concerns that there had not been regular management onsite, as the manager was responsible for another service. The management team agreed they were aware this had been an issue, and a new deputy and manager had been appointed, and whilst they would continue to manage a second service, they were now having regular attendance at the service.

Whilst people had individual activity plans of daily activities, these were not consistently used or correctly reflected people’s current interests and hobbies. Care plan guidance in relation to activities was not sufficiently detailed... Relatives said, “Staff have taken [relation] on holiday before, and they regularly go on day trips and go shopping.”