Working at Brookview Nursing Home

Staff training is not up to date, with most courses only 42 to 69 percent complete and no regular supervision from managers.

Staff training was not up to date. The provider's related training matrix record showed considerable deficits in the percentage of staff training modules completed. For example, the majority of training subjects listed, showed the total percentage of staff completions between 42 and 69 percent.

Not enough cleaning staff since hours were cut, leaving the home dirty and care staff stretched thin.

The registered manager and all staff we spoke with, felt there were not enough staff to maintain effective standards of cleanliness and hygiene within the service.

Managers are not fixing problems quickly, like cleanliness issues, medication checks, and care records that are still lagging.

The provider's governance arrangements did not consistently ensure effective and timely risk management, service improvement, decision making and accountability when needed for the quality and safety of people's care.