Last updated: 9 February 2026
"Strong team culture, excellent activities and safety, but unclear staff retention and limited training progression."
2020: 'We were assured the provider managed infection prevention and control safely during the coronavirus pandemic'; per 2018: effective safeguarding, safe medicines management, risk assessments.
Per 2018 comprehensive inspection: 'Staff we spoke with told us they enjoyed working at Brookvale-Prestwich. "We work well together, we all know each other."'
Per 2018 comprehensive inspection: 'There was sufficient numbers of staff to provide people with the support they needed'; per 2020: minimised use of bank or agency staff.
Per 2018 comprehensive inspection: Staff received induction, training including person-centred care, manual handling, challenging behaviour, and regular supervision.
Per 2018 comprehensive inspection: Staff spoke positively about the management team; they were approachable, good listeners and open to suggestions.
Per 2018 comprehensive inspection: Range of on-site facilities including gym, swimming pool, rebound therapy (staff trained), sensory room, community outings, choir, yoga.
Staff numbers are enough day and night, but no details on staff staying long-term or avoiding agency altogether.
Per 2018 comprehensive inspection: 'There was sufficient numbers of staff to provide people with the support they needed. Records we looked at confirmed staffing levels were provided at consistent levels.'
Training includes basics like first aid and challenging behaviour support plus supervision, but no funded qualifications or career development.
Per 2018 comprehensive inspection: 'Staff completed training which included; person centred care, health and safety, first aid, use of hoisting equipment, manual handling... training in supporting people whose behaviour might be challenging.'
AI Generated
Last inspected: March 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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