Working at Brookvale House
4 Brookvale Road, Southampton, SO17 1QL
Operated by Brookvale Care Homes Limited
35 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Well-trained staff provide good activities in a positive culture, but no permanent manager and agency staff use hold it back."
Safety & Risk
7/10
✓
Staff had completed training in safeguarding adults and were aware... The new manager had... identified lessons to be learnt... and had put an action plan in place. (2020 targeted inspection)
Staff Culture
6/10
✓
Staff were positive about the new manager... felt that the management team was approachable and visible in the home. (2020 targeted inspection)
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: People's needs were met by suitable numbers of staff. Staff told us they felt there were enough staff to support people's needs.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: People were supported by staff who were trained appropriately for their role. Training was up to date... included dementia awareness... some staff had also completed vocational care qualifications.
Management
2/10
✕
There was not a registered manager at the home as the previous registered manager had left recently. (2020 targeted inspection)
Programmes
6/10
✓
Per 2018 comprehensive inspection: The provider employed an activities co-ordinator... People enjoyed a range of activities which were tailored to their needs and choice.
Points to consider
No permanent manager in post at the time of inspection, even though a new one had applied.
There was not a registered manager at the home as the previous registered manager had left recently.
Staffing is adequate but they use agency staff when there are gaps in the rota.
Per 2018 comprehensive inspection: If there were still gaps in the rota, agency staff would be employed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews