Working at Brooklands Nursing Home

Where a person's care records demonstrated they could become anxious and distressed... risks relating to the above were not robust... Not all information held within the emergency grab bag was accurate, up to date or easily accessible... not all areas of the home environment were clean. Toilet brushes throughout the service were unhygienic and dirty with faecal matter

A member of staff repeatedly raised concerns relating to the lack of communication and respect between some members of staff. No information was recorded detailing how this was to be actioned and addressed

Comments from people and their relatives relating to staffing levels were variable... Despite the above variable comments, at the time of inspection, the deployment of staff was appropriate and there were enough staff to meet people's needs

Staff demonstrated a basic understanding of safeguarding... Following the inspection the registered manager confirmed additional safeguarding training was booked for staff. Staff were now receiving regular formal supervision

Relatives told us that although the registered manager was pleasant, they could not always speak to them using the telephone, stating, 'You can't get through to the manager, it's hit and miss.' Another relative told us the manager was pleasant and easy to talk to but told us, 'I'm not sure much changes.'

Per 2019 comprehensive inspection: A member of staff responsible for facilitating social activities was employed for three days a week... people enjoyed participating with activities during both days of the inspection. People were supported to access the local community via a minibus... and external entertainers regularly visited