Working at Brooklands Nursing Home
Wych Cross, Forest Row, RH18 5JN
Operated by Mr & Mrs H Rajabali
29 bedsNursing homes
Workplace Score
3.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.7/10
Key Finding
"Staff are kind and work well together with a good activities programme, but no permanent manager, staffing shortages and training gaps hold it back."
Safety & Risk
4/10
!
However, we found some areas that could be improved upon. People who spent the majority of time being cared for in bed slept on pressure mattresses... We found one person's mattress was not set at the correct weight... we found four people's call bells were placed in a way that they could not have reached them... We did identify some shortfalls in people's medicines records however.
Staff Culture
6/10
✓
People told us staff were kind at Brooklands and it was evident staff worked well together. A relative told us, '[Name] is very good...' A staff member said, '[Deputy manager] is fantastic and we have good communication with the nurses.'
Staffing Levels
3/10
✕
Staff also gave differing views. One staff member said, 'We need some more assistance. Not enough staff. 10 people need a lot of support. People don't get the care when they need it...' At our inspection, particularly during the morning, we were aware of people's call bells ringing for long periods of time.
Training & Dev
2/10
✕
We reviewed staff training and supervision records... According to the records of 20 staff this showed 10 staff had not received safeguarding, eight first aid training, nine food hygiene and three staff had not undertaken fire safety training. Staff were not receiving supervision in line with the provider's policy...
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission. This means that the provider was legally responsible for how the service was run and for the quality and safety of the care provided.
Programmes
6/10
✓
Per 2018 comprehensive inspection: The provider employed an activities co-ordinator... A programme of events was displayed... These included one to one sessions, quizzes, craft sessions and musical and film sessions.
Points to consider
No permanent manager in charge, so provider is running things directly with some oversight issues.
The service did not have a manager registered with the Care Quality Commission. This means that the provider was legally responsible for how the service was run and for the quality and safety of the care provided.
Not enough staff at times, leading to long waits for call bells and staff feeling rushed and guilty.
One staff member said, 'We need some more assistance. Not enough staff...' ... we were aware of people's call bells ringing for long periods of time. Staff were seen to be busy however, there were not enough of them to ensure people's needs were being met in a timely manner.
Lots of training gaps with many staff missing basics like safeguarding and first aid, plus supervisions out of date.
According to the records of 20 staff this showed 10 staff had not received safeguarding, eight first aid training, nine food hygiene and three staff had not undertaken fire safety training... Staff were not receiving supervision in line with the provider's policy... three staff having last received supervision in 2018.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews