Working at Brooklands Nursing & Residential Home

Medicines were stored safely and at correct temperatures... Overall records showed that people received their oral medicines as prescribed, however, there were some gaps in records for the application of people's topical medicines... However, we found no adverse impact to people as a result. The risks to people had been identified, recorded, managed and mitigated. However, better recording was needed in some areas such as ensuring incidents were consistently recorded on one system.

Staff agreed the home was a good place to work. They told us the culture was positive and supportive. One staff member said, 'Staff are always friendly, there is a nice atmosphere and we get on well. We work through issues together as needed.'

Staff told us training provided them with the skills they needed, and we saw that appropriate training was in place to meet people's needs. Supervisions were completed regularly with staff and they told us they felt supported.

People told us they enjoyed the activities, had choice in what they participated in and felt engaged and stimulated... We saw people happily engage in activities that were well-planned and varied. We saw that the activities were well attended and that the staff member responsible engaged positively and proactively with people.