Last updated: 10 February 2026
"Excellent training and engaging activities for complex needs, although no permanent manager in post and gaps in reviewing accidents are concerns."
People were protected against the risk of abuse. Staff managed risks to people's safety. However, the process [to learn from incidents] had not been followed fully after a recent accident.
Staff enjoyed their work and spoke positively about the service, each other and the support they received. One staff member told us, 'I feel supported. If I had any issues I would go to [Manager]. We are a good team.'
There were enough staff on duty to meet people's needs safely. Staff told us there were enough of them to ensure people received the care they needed and explained staffing increased if people's dependency increased.
Per 2019 comprehensive inspection: Training was frequent and included weekly training sessions. It covered care training, brain injuries, PEG's, tracheotomy care, suction and other specialist equipment... Staff had excellent access to training to make sure they followed best practice.
At the time of our inspection there was not a registered manager in post. They had recently left their post. The service was being managed by a new manager, whilst the provider recruited a new registered manager.
Per 2019 comprehensive inspection: Staff supported people to attend football matches, visit pubs, bookies, air shows, airport hangars, cinema with tailored films; people involved in meaningful social and leisure activities despite complex needs, with staff trained for safe outings.
No permanent manager in post right now, it's being run by someone temporary from another home while they recruit one.
At the time of our inspection there was not a registered manager in post. They had recently left their post. The service was being managed by a new manager, whilst the provider recruited a new registered manager.
Some gaps in reviewing accidents properly, as they didn't fully follow their process after a recent one.
The provider had a process to learn and make improvements when something went wrong... However, the process had not been followed fully after a recent accident.
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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