Working at Brooklands House Rest Home
3 Woodville Terrace, Lytham St Annes, FY8 5QB
Operated by Mr Patrick Joseph Gilligan and Mrs Carol Josephine Gilligan
30 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Experienced leaders and a supportive culture where staff feel valued and safe, but basic staffing without strong retention and standard training are drawbacks."
Safety & Risk
8/10
✓
2022: Assured on IPC, PPE used effectively, clean home, testing; Per 2019: 'Medicines were managed safely... risks managed appropriately... safeguarding procedures followed.'
Staff Culture
8/10
✓
Per 2019: 'Staff told us staff meetings were held regularly and they felt able to raise concerns... provider/registered manager was supportive.' 'Best place I have worked in care.'
Staffing Levels
6/10
✓
Per 2019: 'The service was staffed sufficiently... Extra staff were deployed when people required specific support.' Observations confirmed adequate levels.
Training & Dev
6/10
✓
Per 2019: 'Staff confirmed they had received training that was relevant to their role... thorough induction period... regular supervision and appraisal.'
Management
8/10
✓
Per 2019: 'We have a fantastic owner and management team who are always involved in caring for people at ground level.' Staff praised experienced leaders.
Programmes
6/10
✓
Per 2019: 'Activities were varied... trips and entertainment regularly provided... trip to Blackpool Zoo... lots going on.'
Points to consider
Staffing levels meet basic needs but no details on staff staying long-term or low agency use.
Per 2019: 'The service was staffed sufficiently.'
Training covers standard induction and supervision but no specialist courses or funded qualifications.
Per 2019: 'Staff confirmed they had received training that was relevant to their role and enhanced their skills... thorough induction... regular supervision.'
Activities include trips and entertainment but no dedicated coordinator or specialist programmes.
Per 2019: 'Activities were varied, and people told us there were trips and entertainment regularly provided.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews