Working at Brookland House
2 Watson Place, Plymouth, PL4 9QN
Operated by Westlake Care
3 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.1/10
Key Finding
"Adequate staffing and a positive team culture, but no registered manager and incomplete training for some staff."
Safety & Risk
6/10
✓
People important to those living at the service said they felt the people were safe living at Brookland House. Relatives told us the service was safe.
Staff Culture
6/10
✓
Staff told us, “We all work well together, we are happy to support each other, if I had any concerns I would be happy to raise them to (managers name)”.
Staffing Levels
6/10
✓
There were enough staff to provide support to people, this was then reflected in the rota and observed in both the out-of-hours and the daytime assessment of the service.
Training & Dev
5/10
!
Most staff had completed the training they needed to undertake their role.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission at the time of the assessment. The service had been without a registered manager since August 2022.
Programmes
5/10
!
One staff member said, “We have two members of staff who have just been put into the post of a keyworker. They really work on the activities being meaningful to (peoples name) and what they want to do. We do activities at the weekend too, it doesn’t matter what day it is, we are flexible.”
Points to consider
No permanent manager in place, they've been without one since August 2022.
The service had been without a registered manager since August 2022.
Not all staff have finished their required training.
Most staff had completed the training they needed to undertake their role.
No dedicated activities coordinator, so activities depend on keyworkers being flexible.
We have two members of staff who have just been put into the post of a keyworker. They really work on the activities being meaningful to (peoples name) and what they want to do. We do activities at the weekend too, it doesn’t matter what day it is, we are flexible.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews