Last updated: 9 February 2026
"Supportive management and positive staff culture, but unsafe medicines practices and recent regulatory enforcement are major concerns."
However, staff did not always follow safe practice when administering medicine to people. For example, we saw 2 examples of where a cream had been put into white pots with lids from its original container.
Staff felt confident to raise any concerns or suggestions and felt listened to by the management team, who acted on these promptly. All staff we spoke with told us they enjoyed working at Brookfield.
Staff told us there were enough staff to meet people's needs and keep people safe. A dependency tool was used to determine staffing levels.
Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff felt supported through a range of training, regular supervisions, and team meetings.
People and relatives were positive about the manager of the service. All people told us the manager was capable and inclusive. One person said, '[Name] comes round every morning.'
not covered
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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