Working at Brookfield

Managers quality checks and audits missed gaps in risk assessments and care plans, so leadership oversight isnt reliable enough for a great workplace.

Audits failed to identify our concerns relating to risks to people’s care and support and the accuracy of information contained in people’s care plans.

Risk assessments often lack enough detail on handling things like seizures or low blood sugar, leaving staff without written backup even if they know what to do.

one person’s assessment identified they had epilepsy. However, there was no guidance for staff on what to do if the person suffered a seizure. Another person had diabetes and whilst their blood sugar levels were regularly monitored and safe blood sugar levels were listed, there was no guidance available on what action staff should take if the person’s levels were high or low.

One persons medication was missing the needed protocol, which got fixed after inspectors pointed it out.

one person’s medicine did not have the required protocol in place. This was raised with the registered manager, and rectified following the inspection.