Last updated: 10 February 2026
"Staff feel well supported with good training and a consistent team, but a new unregistered manager and poor medicines safety hold it back."
Risks to people’s health, safety and wellbeing were not always recognised, assessed and acted upon... Medicines were not always managed safely.
Staff told us they felt very well supported and their wellbeing was actively promoted.
There were enough staff to support people safely. However, we saw staff were rushed at times and focused on tasks.
Recruitment was managed safely and there was a consistent staff team who received good support, supervision and training.
The manager was new in post. They had commenced their application to register with CQC.
There was an activities coordinator employed who coordinated an activity programme... We received mixed feedback about the activities available to people.
No permanent manager registered with the regulator yet, so leadership oversight has big gaps.
The manager was new in post. They had commenced their application to register with CQC.
Safety risks from poor medication handling, missing risk assessments, and unreported safeguarding concerns.
Medicines were not always managed safely. Where people were prescribed thickeners, there was contradictory guidance... We identified a safeguarding event which had not been reported to the local authority.
Staffing is adequate but staff feel rushed with no time to chat with residents properly.
we saw staff were rushed at times and focused on tasks... Comments from staff included, 'There is not as much time to chat with residents as we would like.'
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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