Working at Brooke House
123 Millbrook Road East, Southampton, SO15 1HQ
Operated by Parkcare Homes (No.2) Limited
9 bedsResidential homesSupported living
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Supportive leaders and a positive staff culture with good training and safety practices, although basic activities and routine programmes lack variety."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
Staff Culture
7/10
✓
Staff members told us they felt supported. One staff member told us, “We have supervision which helps me to get feedback, reflect on my work, and make sure I am giving safe and good care to service users.” Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
Staffing Levels
6/10
✓
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Training & Dev
7/10
✓
The registered manager had a training matrix in place which evidenced most staff had completed all their statutory and mandatory training and competency assessments... Staff had attended bespoke training relating to supporting people with a learning disability and autistic people.
Management
7/10
✓
Leaders were visible, knowledgeable, and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
Programmes
5/10
!
The provider had a schedule of activities which people could choose to take part in. A relative told us, “They sit with them, play games with them and support them with cooking.”
Points to consider
The role mostly involves routine care with a basic schedule of games and cooking, no dedicated coordinator or special programmes to add variety.
The provider had a schedule of activities which people could choose to take part in. A relative told us, “They sit with them, play games with them and support them with cooking.”
Staffing covers shifts adequately with skilled workers but no details on low agency use or long-term staff retention to keep workloads easy.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Training includes mandatory topics and some specialist sessions for learning disabilities but no funded qualifications or career progression paths.
most staff had completed all their statutory and mandatory training... bespoke training relating to supporting people with a learning disability and autistic people. Where staff had not completed training, they were booked on to a session.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews