Working at Brooke House
Ronald Drive, Newcastle Upon Tyne, NE15 7AY
Operated by Prestwick Care Limited
50 bedsNursing homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Strong leadership going above and beyond to support staff, although relatives noted staff seemed busy and rushed due to COVID absences."
Safety & Risk
7/10
✓
The service had safeguarding systems in place to protect the people who lived at the home. Staff knew how to report any concerns and said these would be acted upon. Incidents were analysed for patterns and trends and action was taken to minimise the risk of recurrence.
Staff Culture
8/10
✓
Staff described the management team as 'very supportive'. They told us, 'If you have any concerns you know you can approach the manager about them and they will be dealt with' and 'Staff are listened to by management team, suggestion forms are around the home for staff to fill in if they have ideas.'
Staffing Levels
6/10
✓
There were sufficient, appropriately trained staff on duty throughout the day and night. Relatives had mixed comments about staffing levels, some noting staff were 'busy' and 'rushed' due to COVID-19 absences.
Training & Dev
8/10
✓
Per 2020 comprehensive inspection: A staff training programme was in place. Training the provider deemed mandatory was delivered to staff. A training budget of £1000 was available to each registered nurse to support them with their professional development.
Management
9/10
✓
Relatives described how the management of the service had gone 'above and beyond' despite the pandemic. They told us, 'the registered manager has led the team by example, coming in at weekends, being in the home late at night, and very early in the mornings, to make sure... that the staff felt valued and supported.'
Programmes
6/10
✓
Per 2020 comprehensive inspection: A range of meaningful activities were available to occupy people during the day. The provider employed two activity co-ordinators who were responsible for providing meaningful activities which met the individual needs of people.
Points to consider
Staffing is adequate and sufficient but some relatives noted staff seemed busy and rushed at times due to COVID absences.
Relatives had mixed comments about staffing levels. Some said, 'There's always plenty of staff around to ask any questions or get updates.' Other relatives said staff were 'busy' and 'rushed' but appreciated this was due to COVID-19 absences.
Activities programme has two coordinators providing regular meaningful activities, but nothing distinctive like specialist programmes or innovative tech to enrich the role.
Per 2020 comprehensive inspection: The provider employed two activity co-ordinators who were responsible for providing meaningful activities which met the individual needs of people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Outstanding
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews