Working at Brook View
Riverside Road, Ferndown, BH22 0LQ
Operated by Colten Care (1993) Limited
56 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"A happy, cheerful staff team and strong infection control, but agency staff fill rota gaps and training is mostly basic e-learning."
Safety & Risk
8/10
✓
People, staff and visitors were protected from risks of infection by robust policies and procedures; staff used PPE correctly and followed testing and vaccination programmes.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'The staff seem very happy and cheerful; they do seem to like their jobs here', and, 'The staff get on well together. There is a very good atmosphere'.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were always enough nurses and care staff on duty. Any gaps in the rota were covered by agency staff.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Refresher training was delivered mostly through e-learning, covering topics such as safeguarding adults, infection prevention and control.
Management
6/10
✓
Per 2019 comprehensive inspection: People and staff described managers as approachable and supportive, but that they would address poor practice.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Activities coordinators organised an extensive range of activities, including visiting speakers and entertainers and regular outings.
Points to consider
Enough staff to get by, but they use agency workers to fill gaps in the rota.
Any gaps in the rota were covered by agency staff. Per 2019 comprehensive inspection
Only standard mandatory training and basic refreshers, no specialist courses or funded qualifications.
Refresher training was delivered mostly through e-learning... covering topics such as safeguarding adults, infection prevention and control. Per 2019 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews