Working at Brook Lodge
68 London Road, Deal, CT14 9TF
Operated by Brook Lodge (Deal) Limited
55 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff feel supported in an open culture with good training and supervision, but lapses like not wearing required masks and basic activities hold it back."
Safety & Risk
5/10
!
We observed some staff were not wearing face masks as required... The provider took appropriate action immediately and there is a plan in place to make sure it did not happen again.
Staff Culture
7/10
✓
Staff told us they felt supported by the registered and deputy managers and could discuss any concerns they had. There was an open and transparent culture within the service.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. The registered manager calculated how many staff were required using people's dependency score.
Training & Dev
7/10
✓
Staff had received training on additional subjects such as mouth care, epilepsy and diabetes. Staff received regular supervision to develop their practice.
Management
7/10
✓
There was an open and transparent culture within the service. Relatives told us both deputy managers were approachable and easy to talk to.
Programmes
6/10
✓
People took part in activities they enjoyed. We observed people enjoying a quiz in the communal lounge... People had been supported to make plant boxes... gardening.
Points to consider
Some staff weren't wearing masks when required at first, even though they knew the rules and it was fixed straight away.
we observed some staff were not wearing face masks as required, staff confirmed they understood the requirements to wear face masks. The provider took appropriate action immediately
Staffing is enough to cover shifts and answer call bells quickly, but nothing said about low agency use or keeping staff long-term.
There were enough staff to meet people's needs... call bells were answered quickly.
Activities are basic like quizzes, gardening and plant boxes with no full-time coordinator or special programmes.
People took part in activities they enjoyed. We observed people enjoying a quiz... People had been supported to make plant boxes out of delivery palettes... gardening.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews