Working at Brook Lane Rest Home
290-292 Brook Lane, Southampton, SO31 7DP
Operated by Brook Lane Rest Home Limited
28 bedsResidential homes
Workplace Score
8.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 8.2/10
Key Finding
"Strong leadership, comprehensive training and a supportive culture where staff feel valued like family, although activities lack specialist programmes."
Safety & Risk
8/10
✓
2020 IPC inspection assured safe: 'Staff used... 'do not disturb' tabards... NFC tags... UV light...'; Per 2018: 'People received their medicines safely... risks assessed... incidents documented.'
Staff Culture
9/10
✓
Per 2018 comprehensive inspection: 'Staff were valued and motivated... felt well supported... 'One of the best homes I have every worked in.' Like a big family.'
Staffing Levels
7/10
✓
Per 2018 comprehensive inspection: 'People, relatives and the staff team confirmed there were sufficient number of staff... Staff said they were able to meet people's needs and support them when needed.'
Training & Dev
9/10
✓
Per 2018 comprehensive inspection: 'The provider had a comprehensive training programme... 'Soul Midwives' training course... 'TLC training'... regular supervision.'
Management
9/10
✓
Per 2018 comprehensive inspection: 'The providers and registered manager had a clear vision... strong leadership and led by example. They worked alongside people and with staff most days.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: 'an activities coordinator arranged a range of activities... frequent trips... External entertainers... walk the dogs... cuddle the cat.'
Points to consider
Activities are regular with a coordinator and trips but no specialist programmes or innovative therapies to make the job more varied.
Per 2018 comprehensive inspection: 'an activities coordinator arranged a range of activities people enjoyed. People also went out on frequent trips, often with the provider. External entertainers visited the service.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews