Working at Brook House Residential Home
391 Padiham Road, Burnley, BB12 6SZ
Operated by Haych Care Homes Ltd
10 bedsResidential homesSupported living
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Supportive management, high staff morale and effective safeguarding, but staffing lacks stable teams and training is only standard."
Safety & Risk
8/10
✓
Per 2019 comprehensive inspection: Effective safeguarding systems were in place and staff spoken with had a good understanding of what to do to make sure people were protected from harm.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us that morale was high and they worked together.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: The provider ensured suitable staffing arrangements were in place to meet the assessed needs of people in a person-centred and timely way.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff had received regular training and supervision to support them to meet people's needs.
Management
7/10
✓
One staff member told us, 'Oh yes (I feel supported), most definitely. She (the manager) lets us know as soon as something changes.'
Programmes
5/10
!
Per 2019 comprehensive inspection: We saw people participated in a varied range of social activities in line with their needs and preferences.
Points to consider
Staffing is adequate, staff are available when needed, but no details on stable teams or low agency use.
The provider ensured suitable staffing arrangements were in place to meet the assessed needs of people in a person-centred and timely way.
Only standard training and supervisions, no specialist courses or funded qualifications.
Staff had received regular training and supervision to support them to meet people's needs.
Just basic social activities and groups, no coordinator or innovative programmes to vary the role.
We saw people participated in a varied range of social activities in line with their needs and preferences.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews