Working at Brook House Residential Care Home
19 Ockley Brook, Didcot, OX11 7DR
Operated by Brook House Residential Care Home Ltd
4 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"Staff praised hands-on management and felt like a family with stable retention, although training was only standard and activities lacked a dedicated coordinator."
Safety & Risk
8/10
✓
The provider had safeguarding procedures in place and staff knew how to raise and escalate safeguarding concerns... Medicines were stored and administered safely... systems to record all accidents and incidents.
Staff Culture
8/10
✓
'I enjoy coming to work, we all support each other and know each other well'... 'Like a little family!'
Staffing Levels
7/10
✓
low turnover of staff. This meant that positive caring relationships had developed. We saw there were enough staff to keep people safe and meet their needs.
Training & Dev
6/10
✓
Staff told us and records confirmed they received training relevant to their roles and regular staff supervision was taking place.
Management
8/10
✓
Staff were very positive about management. We had comments such as '[Registered Manager and Deputy] are very hands on. Do a really good job', 'We are asked for advice and opinions and these are acted upon'
Programmes
6/10
✓
People enjoyed a range of social activities. For example... Christmas Market... Isle of Wight... voluntary work at a local charity shop... barbeques... meals out.
Points to consider
Only standard training relevant to roles and regular supervision, no specialist courses or funded qualifications for staff.
Staff told us and records confirmed they received training relevant to their roles and regular staff supervision was taking place.
Varied outings, voluntary work and social events run by staff, but no dedicated activities coordinator or specialist programmes.
People were encouraged to take part in the things they enjoyed doing... barbeques in the summer months or meals out. The provider said they were continuing to consider looking at encouraging people to take up new interests... guitar playing or gardening.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews