Working at Brook House

Staff numbers are enough to get by but no details on staff turnover or agency use so shifts might feel stretched sometimes

We saw the provider had a system in place to ensure sufficient numbers of staff were available to meet people's needs. People told us, and we observed there were enough staff to support people

Only basic induction and regular training with no specialist courses or funded qualifications mentioned

New staff completed an induction process... Staff received an induction when they first joined the service and regular training was completed and refreshed when required

Varied activities programme but no named specialist approaches or staff trained in therapeutic methods

Indoor activities included singers, three plays a year performed by an Oxford Theatre Company... Trained Birds of Prey, light armchair activities... exotic animals and fluffy pets