Working at Brook House
2 Brookfield Close, Chertsey, KT16 0JL
Operated by Surrey and Borders Partnership NHS Foundation Trust
4 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff feel supported by an approachable manager with good training and a strong team spirit, but activities need more personalised options."
Safety & Risk
7/10
✓
There was clear guidance for staff on what to do should they suspect abuse... Incidents of potential abuse had been reported appropriately... People's medicines were managed safely... Incidents were recorded and analysed. Regular 'huddles' were held to review incidents.
Staff Culture
7/10
✓
Staff told us they felt supported and listened to. They said they worked well together as a team and that the manager was open, friendly and approachable. The Brook House care team won the provider's 'Team of the Year' award in 2017.
Staffing Levels
6/10
✓
People were cared for by a sufficient number of staff. Staff told us, we observed and the records demonstrated this happened. A relative said, 'There's always enough staff there.'
Training & Dev
6/10
✓
Training was on-going and staff said they had sufficient training to make them feel confident in their role. A staff member said, 'Absolutely brilliant training.' Staff met with their line manager regularly to talk about their job... 'We have supervision.'
Management
6/10
✓
The service had a new manager who was in the process of registering with the Care Quality Commission. Staff told us they felt supported and listened to and that the manager was open, friendly and approachable.
Programmes
5/10
!
People had access to activities and although there were more opportunities for people since our last inspection, people would benefit from additional individualised activities. We have issued a recommendation...
Points to consider
Activities include outings, cinema and day centre but lack enough ones tailored to what each person wants like swimming lessons, so some days feel routine.
People had access to activities and although there were more opportunities... people would benefit from additional individualised activities... One person... had expressed a wish to learn to swim, but this had not progressed. We recommend the registered provider enables people to access more individualised meaningful activities.
Staff numbers meet daily needs including one to one support and trips out, but nothing said about long serving staff or hardly any agency workers.
People were cared for by a sufficient number of staff... 'There's always enough staff there.' 'There is enough staff. Everyone is a driver...'
Staff get ongoing training and regular check-ins they rate highly, but no specialist courses or funded qualifications for career growth.
Training was on-going and staff said they had sufficient training... 'Absolutely brilliant training.' Staff met with their line manager regularly... 'We have supervision.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews