Working at Brook House Care Home
15 Bell Lane, Lutterworth, LE17 6LA
Operated by Brookhouse Care Home Limited
41 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff feel well supported by a hands-on manager with good training and safety practices, but staff retention is unclear and activities lack variety."
Safety & Risk
8/10
✓
We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, and making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: People and their relatives spoke positively of the staff team. Staff told us they felt well supported and confident in approaching the registered manager.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: There were enough staff to keep people safe... observations demonstrated that there were sufficient care staff on duty to provide people's care and that call bells were answered promptly.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff had received the training they required to do their jobs effectively and they received regular supervision. Over half of the staff had achieved a level 2 Diploma or above.
Management
7/10
✓
Per 2018 comprehensive inspection: The registered manager was visible, friendly, approachable and hands on, spending time talking to people and staff. Staff told us they felt well supported.
Programmes
6/10
✓
Per 2018 comprehensive inspection: There were two activities coordinators deployed... planned group activities... resident pets... monthly newsletter showed pamper morning, piano session, choir performance.
Points to consider
Staff numbers are enough to answer call bells quickly, but no info on low staff turnover or rarely needing agency workers.
There were enough staff... call bells were answered promptly. Per 2018 comprehensive inspection
Activities include crafts, music, pets and outings with two coordinators, but basic variety without specialist programmes or tech.
mixed feedback from people about the activities... 'We don't have activities every day'... fundraising... for a fully integrated portable... interactive table. Per 2018 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews