Working at Brook House Care Home
45 Seymour Street, Cambridge, CB1 3DJ
Operated by Brook Healthcare Limited
35 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Staff feel supported by a fair and approachable manager with safe medicines management, but no permanent activities coordinator limits programmes to basic bingo and singing."
Safety & Risk
7/10
✓
Medicines were safely managed. Staff stored, administered and disposed of people's medicines safely. Per 2020 comprehensive inspection.
Staff Culture
6/10
✓
Staff had positive comments about how approachable the registered manager was. Per 2020 comprehensive inspection.
Staffing Levels
5/10
!
Staffing levels were adequate to meet the care and support needs of the people living at the service. Per 2020 comprehensive inspection.
Training & Dev
5/10
!
Staff told us they had training, supervisions, observational competency checks and appraisals to monitor their skills and knowledge. Per 2020 comprehensive inspection.
Management
7/10
✓
Staff gave positive feedback about the registered manager. One staff member said, 'They are very fair and approachable.' Per 2020 comprehensive inspection.
Programmes
4/10
!
Brook House Care Home was currently awaiting their new activities co-ordinator to start work. However, in the meantime... bingo and singing activities. Per 2020 comprehensive inspection.
Points to consider
No permanent activities coordinator, just basic games like bingo and singing while waiting for one to start.
Brook House Care Home was currently awaiting their new activities co-ordinator to start work. However, in the meantime the regional lifestyle and well-being lead visited the service to support staff to put on activities for people. On the day of inspection this included bingo and singing activities. Per 2020 comprehensive inspection
Staff numbers are enough to get by but nothing special, no word on agency workers or how long staff stay.
Staffing levels were adequate to meet the care and support needs of the people living at the service. Per 2020 comprehensive inspection
Only basic training like the care certificate and supervisions, no specialist courses or qualifications funded.
New staff completed the care certificate. This is a nationally recognised induction programme for staff working in care. Per 2020 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews