Working at Brook House Care Home
2-6 Forty Close, Wembley, HA9 8UU
Operated by LCH Brook Limited
47 bedsNursing homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Staff feel well supported by management and valued in their roles, but staffing shortages on the second floor and unsafe medicines management are major concerns."
Safety & Risk
4/10
!
Medicines were not always managed safely... We found two broken injection ampules... a prescribed liquid pain relief medicine had passed its shelf life... staff did not always quality check the blood glucose monitors... protocols were not always personalised... This is a breach of Regulation 12.
Staff Culture
6/10
✓
Staff were complimentary about the support they received from the registered manager. They told us they were well supported and valued working at the home.
Staffing Levels
5/10
!
Care workers we spoke with told us that there was a lack of staff on the 2nd floor. They explained that people on this floor had high support needs and the current staffing numbers meant that they were rushed.
Training & Dev
6/10
✓
People were supported by suitably qualified staff who had received relevant and informative training. Staff spoke positively about the training they received. As part of the induction process, staff completed the Care Certificate.
Management
8/10
✓
Staff spoke highly of the registered manager and said they felt well supported. Staff were able to approach the management team and felt valued and happy in their role.
Programmes
6/10
✓
The home had an activity co-ordinator who arranged various events, activities and trips out as well as providing 1-2-1 activities support to people. The home had a varied activities programme which was devised based on people's interests. There were different daily activities which included quizzes, arts and crafts, chair exercises and flower arranging.
Points to consider
Staff say not enough workers on the second floor, so they feel rushed with high-needs residents.
Care workers we spoke with told us that there was a lack of staff on the 2nd floor. They explained that people on this floor had high support needs and the current staffing numbers meant that they were rushed.
Medication safety issues like expired medicine given out and poor guidance on when to give drugs.
Medicines were not always managed safely... for another person we found a prescribed liquid pain relief medicine had passed its shelf life, it was stored with currently prescribed medicines. The staff had administered this to the person... protocols were not always personalised... This is a breach of Regulation 12.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews