Working at Brook House Care Centre

People were protected from the risk of abuse... Medicines were managed safely. Risks to people had been identified and assessed.

All staff we spoke with told us they were happy working at the home. A staff member said, 'The home manager is very supportive, open, good but assertive.'

Staff absences were covered by permanent staff as extra shifts or by the provider's internal bank staff; agency staff was rarely used at the home.

Residents on all three units enjoyed a variety of activities organised by the three activities coordinators... bingo, shopping, reminiscence, art sessions.