Working at Brook Court
37-39 Oldnall Road, Kidderminster, DY10 3HN
Operated by Care UK Community Partnerships Ltd
67 bedsNursing homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Staff feel valued with good training and engaging activities, but no permanent manager and occasional busy-time delays hold it back."
Safety & Risk
6/10
✓
We found no evidence of harm to people, but the management of the risks for some people... could be further promoted... Some risks to people could be further reduced and elements of the administration of medicines further enhanced.
Staff Culture
6/10
✓
Staff were positive about the way the home was now led... One staff member said, '[Manager's name] is warm... I was going to [leave] but I love how things are now, so I am staying.'
Staffing Levels
5/10
!
There were enough staff to care for people and meet their safety needs... some people told us they did occasionally experience delays at busy times... supported by temporary staff, who did not know them well, but said this was now improving.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff received regular appraisals and supervisions and were supported to maintain their professional registrations... New staff were supported... through an induction programme... Systems were in place to ensure that staff training was regularly refreshed.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post.
Programmes
6/10
✓
Per 2020 comprehensive inspection: People were supported to enjoy a wide range of activities... singing in their own choir... movie screenings, craft sessions, musical entertainment... links with local schools and youth groups... Honey, the Brook Court dog.
Points to consider
No permanent manager in post
At the time of our inspection there was not a registered manager in post.
Staffing is adequate but with occasional delays at busy times and past use of temporary staff
some people told us they did occasionally experience delays at busy times... there had been a period of time when they were supported by temporary staff, who did not know them well, but said this was now improving.
Only standard training and induction with no specialist courses mentioned
Per 2020 comprehensive inspection: Staff received regular appraisals and supervisions... induction programme... training was regularly refreshed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews