Working at Brook Care Home

No permanent manager in post yet, as the new one is still applying to register, so leadership oversight is weak.

At the time of our assessment the service did not have registered manager in post. However, the manager was in the process of applying to register with the Care Quality Commission.

Staff training has gaps and no recent supervisions or appraisals, so skills and support are lacking.

The training records provided identified gaps in staff training. Staff had not received supervision or appraisal under the new management team, these were to be scheduled. The last supervisions we saw whose files we reviewed dated back to February 2024 and their appraisals were carried out in August 2022 and July 2023.

Medicines sometimes not available when needed, like pain relief at night, making care unsafe.

some people did not always receive their medicines when they needed them as they had not been in stock... during the night people did not have available to them, medicine for ‘as and when required’ use.