Last updated: 10 February 2026
"Staff feel supported with strong training and safety practices, but basic activities and past fixes to recruitment checks and governance hold it back."
Staff demonstrated an understanding of what might constitute abuse and knew how to report... safeguarding training completed... risk assessments regularly updated... improvements made following previous recommendations.
Staff confirmed they felt supported by the registered manager. Staff spoke positively about communication and how the registered manager worked well with them, encouraged team working.
The provider ensured there were sufficient numbers of staff deployed to meet the needs of the people at the service... people received support from a consistent staff team.
Staff were well trained and competent in their jobs... training on a range of subjects including safeguarding, dementia, diabetes, skin care, end of life care... nationally recognised qualifications including the Care Certificate... on-going supervision... professional development opportunities.
Staff spoke positively about communication and how the registered manager worked well with them, encouraged team working and an open person-centred culture.
People engaged in a variety of person-centred activities. For example, outside entertainers, film nights, games, arts and crafts and celebrating key times of the year.
Just basic activities like arts and crafts, games, film nights and entertainers, so the role is mostly routine personal care.
People engaged in a variety of person-centred activities. For example, outside entertainers, film nights, games, arts and crafts and celebrating key times of the year.
Staff hiring checks were not safe until recently fixed after regulator found problems.
At the last inspection we identified a breach of Regulation 19 (Fit and proper persons employed)... At this assessment enough improvement had been made and the provider was no longer in breach of regulation 19.
Oversight and running of the home had serious failings until recently sorted after regulator breach.
At our last inspection we identified a breach of Regulation 17 (Good governance)... At this assessment enough improvement had been made and the provider was no longer in breach of regulation 17.
AI Generated
Last inspected: May 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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