Working at Bronswick House

Managers checks and audits missed problems like poor cleaning and infection risks until outside experts pointed them out.

Management team checks, audits and quality assurance systems failed to identify shortfalls in maintaining the cleanliness, building repairs and infection control concerns at the home.

Short of cleaners for a while so care staff had to do extra cleaning on top of their usual work.

a shortfall in domestic staff had contributed to the building not consistently being cleaned and maintained. One person said, "We have been short of a cleaner and staff had been doing more."

Some unclean areas and damp walls put infection risks on people though now fixed with deep clean.

Some areas of the home were not always clean and in a good condition. For example, some walls in communal areas and the 'games room' were damp.