Last updated: 9 February 2026
"Supportive visible management and strong safety practices, although training lacks sign language for deaf staff and activities focus on basic skills."
People received their medicines safely... Risk assessments covered a wide range of areas... There was a process in place to monitor any accidents and incidents.
There was an open and inclusive approach... Staff felt able to raise concerns with managers without fear of what might happen as a result. Regular staff meetings took place.
The service had enough staff... However, staff raised concerns about increased workload due to paperwork, which the registered manager advised is being looked into.
Staff told us that since the COVID-19 pandemic, training had mostly been provided online. This had presented challenges to deaf people and those who are hard of hearing due to insufficient availability of sign language.
Management were visible in the service, approachable and took a genuine interest... Staff described the management in complimentary terms such as, supportive and accessible.
People learnt everyday living skills and developed new interests by following individualised learning programmes... cooking, ironing and shopping.
Training is mostly online since COVID and tough for deaf staff without enough sign language support.
staff told us that since the COVID-19 pandemic, training had mostly been provided online. This had presented challenges to deaf people and those who are hard of hearing due to insufficient availability of sign language.
No activities coordinator or special programmes mentioned, so the role focuses on everyday skills like cooking and shopping.
People learnt everyday living skills and developed new interests by following individualised learning programmes with staff who knew them well.
Staffing levels are enough but heavy paperwork makes workloads feel high.
staff raised concerns about increased workload due to paperwork, which the registered manager advised is being looked into.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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