Last updated: 9 February 2026
"A consistent staff team with good training and supportive culture, but no activities programme and safety lapses in repositioning and medicines hold it back."
According to daily records, staff were not consistently re-positioning the person at the required frequency. We found not all creams were consistently administered safely. Topical medicines were not always stored in accordance with manufacturer's guidance.
Staff said the team worked well together and recent recruitment helped them to form a consistent staff team to support those people in their care. Staff said the registered manager was approachable and supportive.
Reliance on agency staff was no longer paramount as the provider had recruited more staff since our last visit. Staff told us people benefited from having permanent staff who had time to learn their routines and preferences.
Staff continued to receive training in key areas and staff said they felt supported which helped increase their knowledge and confidence. The registered manager had introduced a supervision process which provided staff with an opportunity to discuss any training and developmental needs.
The registered manager was leaving at the end of November 2022. The provider had recruited a new manager who would make an application to be registered with us once they joined the service in December 2022. Systems of audits although improved, had not identified some of the improvement actions we found at this visit.
Most people spent their time in bed or in their own rooms.
No activities programme or coordinator, so the role is mostly routine personal care.
Most people spent their time in bed or in their own rooms.
Staff not always repositioning people who need it regularly, and skin creams not applied or stored right.
staff were not consistently re-positioning the person at the required frequency... One person had received a topical medicine, after the period it had been prescribed for... topical medicines applied which required refrigeration.
Manager leaving soon and oversight gaps mean audits miss some care problems.
The registered manager was leaving at the end of November 2022... Systems of audits although improved, had not identified some of the improvement actions we found at this visit.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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