Last updated: 10 February 2026
"Effective leadership, strong infection control, and good training and teamwork, but unclear staff retention and agency use."
Per 2021 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively, accessing testing, and managing infection outbreaks.
Per 2018 comprehensive inspection: Staff worked well as a team, communicated clearly and supported each other where needed. Staff spoke positively about the registered manager.
Per 2018 comprehensive inspection: We observed there were sufficient numbers of staff on duty to keep people safe... call bells and people's requests were responded to by staff in a timely manner. Staff were not rushed.
Per 2018 comprehensive inspection: Staff were supported to do their job and received regular training, supervision and annual appraisals... specialised areas such as diabetes awareness... Namaste amongst others.
Per 2018 comprehensive inspection: The leadership at the home was positive and effective and had created an open and inclusive culture. Staff spoke positively about the registered manager.
Per 2018 comprehensive inspection: There was a range of activities available to meet people's interests and needs... provided both in the morning and afternoon, seven days a week by the provider's in-house activity coordinators... 'Resident of the Day' scheme.
Enough staff to answer calls quickly and work without rushing, but no details on staff staying long term or using agency workers.
We observed there were sufficient numbers of staff on duty to keep people safe. People and their relatives told us they felt there were enough staff to meet their needs... Staff were not rushed and supported people at their own pace.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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