Working at Brockworth House Care Centre

We found one person’s authorisation had expired by 1 month... prescribed creams were kept in residents’ bathrooms rather than in locked cupboards. No risk assessment was in place for this practice.

There appeared to be enough staff. We observed staff to be visible and available to meet the care needs of people living at the service. People who required 1:1 support from staff received this, and we observed call bells to be answered in a timely manner.

Staff told us they felt the current on-line training was not very effective. Staff told us they wanted more training in dementia care and specific conditions.

There was a new manager in place who was working to address some historic issues, and they were keen to make improvements. Staff felt supported and told us they would feel confident raising any concerns or issues.

We saw evidence the service utilises Robotic Pets... We saw the service employed a music therapist... some dementia friendly activities which had produced decorative bowls... part of week long music themed activity.